Terms Of Sale
Invoice Terms & Conditions
RMA Policy. Return Merchandise Authorization. Merchandise may NOT be returned unless accompanied by an RMA authorization issued by MPS or Puragraft. You can reach MPS at 888-894-2487 or Puragraft at 877-540-3258 to begin the RMA process. You may also submit an RMA by emailing MPS or Purgraft at csrteam@medicalpurcahsingsolutions.com.
Returned Merchandise to MPS or Puragraft, without an authorized RMA number, will NOT be eligible for credit and will NOT be returned to sender. Buyer must report claims to Seller promptly as designated by Seller’s Policies hereafter. All product must be returned within 14 days of customer receipt.
Items NOT Eligible for Return:
- Any Merchandise that expires within twelve months unless Merchandise was shipped by MPS or Puragraft to Customer with less than 6-month dating.
- Any Refrigerated Merchandise within 2 business days after receipt of order.
- Schedule II (CII) Merchandise (i.e. Fentanyl, Morphine, etc.)
- Special Order Merchandise.
- Discontinued by Manufacturer Merchandise.
- Open or Partial containers from Original purchase size, including Merchandise that has been repackaged by MPS.
- Misbranded Merchandise that have been written on or misbranded in any way.
- Any Merchandise not purchased from MPS or Puragraft.
Merchandise Eligible for Return and Credit:
- Wrong Merchandise Received – Merchandise shipped in error by MPS or Puragraft must be reported within 3 days after receipt to receive credit. Please repackage appropriately. MPS/Puragraft will pay for shipping charges.
- Missing Merchandise – Shortages must be reported within 3 days after receipt to receive credit.
- Damaged Merchandise – Damaged Merchandise must be reported within 3 days after receipt to receive credit. REFRIGERATED Damaged Merchandise must be reported within 14 business days after receipt to receive credit. At MPS’/Puragrafts discretion, Damaged Merchandise must be returned to MPS or Puragraft to receive credit. MPS/Puragraft will pay for shipping charges.
- Merchandise Ordered in Error – MPS/Puragraft must be notified within 3 days after receipt to receive credit. Merchandise must be returned to MPS or Puragraft at Customers Expense. Restocking fee may apply.
- Overstock – Merchandise must be reported within 3 days after receipt to receive credit. Please repackage appropriately. Merchandise must be returned to MPS or Puragraft at Customers Expense. Restocking fee may apply.
- Receipt of Short Dated Merchandise – Merchandise having less than 6 months of dating must be reported within 14 days after receipt to receive credit. Please repackage appropriately. MPS/Puragraft will pay for shipping charges.
- Restocking Fee: Returns are subject to a restocking fee; a 25% fee will be applied to any Merchandise NOT following the policies listed here. Merchandise returned without prior RMA will be accessed a 100% restocking fee.
- All returned merchandise must be accompanied by a signature acknowledging the product was stored and handled in the appropriate manner and with care. .
Returning Merchandise to MPS:
To review the complete Medical Purchasing Solutions/Puragraft return policy, please visit https://www.medicalpurchasingsolutions.com/General/ReturnPolicy or https://puragraft.com/pages/terms-conditions.